FAQ

J&T Express delivery time within Cilacap typically takes 1-2 business days depending on the destination. For deliveries outside the city, the time may vary.

You can track your package status through the J&T Express app or our official website. Enter your tracking number to see the current location of your package.

Yes, J&T Express accepts heavy item deliveries with a maximum weight limit of 5 kg per package. For heavier items, please contact our customer service.

Shipping cost in Cilacap varies depending on weight and destination distance. You can calculate the cost through our website or contact the nearest branch office.

To file a claim, contact J&T Express customer service within 7 days of the shipment date. Include your tracking number and proof of shipment for faster processing.

Yes, J&T Express serves deliveries throughout Indonesia, including outside Cilacap city. Shipping cost and delivery time will be adjusted according to the destination location.